Support
For help with RouteRock, email support@routerockhub.com. If the question is about a driver account, include that account email.
Common questions
What is RouteRock?
RouteRock is a mobile operations app for construction hauling companies. Drivers use it on the job. It is rolling out to fleets now. The name in the app stores is RouteRock.
Drivers sign in, clock in and out with times that fill in on their own, photograph a ticket and open it full screen, see submitted tickets in a list, get missing ticket alerts, and send feedback. Settings are in the app. Clock events and GPS points wait in an offline queue on the phone. Ticket photos are not held in that queue. GPS runs only while a driver is clocked in, in the foreground and in the background.
Who is it for?
Owners and dispatchers at dump-truck companies, and the drivers who work for them. The first company using RouteRock is LoadMax Logistics, a trucking company in the Charlotte, NC area. RouteRock works for dump truck haulers in all 50 states. It is planned so more than one company can use it.
Can a driver change a clock time?
No. Clock-in and clock-out times fill in on their own. Drivers cannot change them.
How do tickets work?
The driver photographs the ticket and can open it full screen. Submitted tickets stay in a list, and missing ticket alerts flag a haul that still needs a photo.
What does the offline queue do?
Clock events and GPS points stay in an offline queue on the phone and send when a connection is available. Ticket photos are not held in that queue.
When does location tracking run?
GPS runs only while the driver is clocked in, in the foreground and in the background. It is stored in our Supabase database and is visible to the driver’s company. Read the privacy policy for the full account of what the app collects.
Where are settings and feedback?
Both are in the app. Feedback is sent from inside RouteRock.
What is coming soon?
An owner live map, invoicing and reports, and admin screens are coming soon.
How do I delete an account?
Email support@routerockhub.com from the account email with the subject Delete my RouteRock account. We delete the account and its data within 30 days. The company may retain records it is legally required to keep. Steps are on the Delete account page.
Who do I contact about privacy?
Email support@routerockhub.com. The policy is on the Privacy page.